Holiday Inn Express & Suites - Miami, an IHG Hotel

First of all, the Owners and Managers trained and hired excellent Staff. From the moment we walked in they were inviting, friendly, kind, knowledgeable. The Hotel was clean it even smelled good, it was well decorated, it was inviting, on the table sat this beautiful vase of peonies, the rooms were the perfect size and spotless, the bed, bedding, pillows felt like home, and everything worked, breakfast was delicious, had a nice variety, and of course your signature cinnamon rolls were cooked perfectly the Staff kept everything clean and filled, they never left the coffee empty, they were polite, friendly and very professional, check out they invited us back, like a friend would do. My husband worked over a half of a year on the road in different States. I stayed with him a lot we stayed mainly at IHG this by far was the nicest one.

I've stayed at a few hotels in Miami when I'm visiting family and the last several times I have always gone back to Holiday Inn Express. They have maintained the facilities throughout the pandemic and it made it comfortable to return to the room at the end of the day. I especially liked that the blinds covered the window completely and blocked the sun and heat.

Breakfast was minimal, due to "short staff". I had two cups of coffee. I was delighted with the newer bed linens, it was refreshing. I have stayed at this location many times over the years, back when there was a fireplace and conversational chairs in the lobby (I do miss that), The staff was very casually dressed but quite nice. I will stay again in the future.

Breakfast could have been better Commodity eggs were runny Sausage was undercooked Gravy needs work Ran out of coffee/cream Was thrown together

the rooms were very clean, the beds were comfy and the breakfast selection was awesome! cinnamon rolls were a treat!